FAQ

Short answers to the questions that come up on the desk.

• I hear nothing on a Parley call → check the browser's microphone permission for parley.tradecrm.digital and that the right output device is selected; dial *43 for an echo test.
• The dialer shows me on a call that ended long ago → refresh the page; the PBX now drops dead legs after 2 minutes of silence.
• My leads list is empty in the dialer → you have no NEW/CONTACTED leads assigned; ask a manager, or press Dial next to take one from the pool.
• I converted a lead and got a 404 → fixed: sales agents land back on the lead with a 'converted' banner.
• Where are recordings? → on the lead/client page (play), and under AI summaries with the transcript.
• Why does a lead say 'No free line — retry'? → our carrier had no channel; not an attempt on the lead.
• Can I change a date of birth in the dialer? → no, only in the CRM lead page (Working context).
• Where is my training? → Training in the sidebar (your own page), or the 3-minute drill card on Today. Pass mark 80%, retakes shuffle the items.
• Where are all my calls, not just the last few? → Agents → your name: the call history is paged 200 at a time, newest first, with Newer/Older at the top.