Relay & Parley dialers
The Leads page in the dialer, auto-dial, outcomes, callbacks, caller IDs, and what the messages mean.
The Leads page
Your queue from the CRM, in the CRM's dial order. Filter with the pills (outcome, status, source, pool, dialer, tries) — pick several in a row to combine them — or the quick chips (Never dialled, New, Callbacks, Interested, Voicemail, No answer, Hung up without outcome, Dialled today). Sort with the menu or by clicking a column. 'Columns' lets you hide what you don't need; the choice is remembered.
Every outcome has its own colour: green interested, blue callback, amber voicemail, grey no answer, rose not interested, purple wrong number, red do-not-call, magenta 'hung up, no outcome'.
Auto-dial
- Press Start auto-dial on the Leads page. The dialer asks the CRM for your next NEW lead and calls it.
- Ringing stops after 30 s if nobody answers; the next lead follows after a 5-second countdown.
- After a conversation the wrap-up appears — choose the outcome (and a callback time if you promised one). Auto-dial pauses until you do.
- Voicemail greetings and calls under 20 s are filed for you. Leads the cap forbids are skipped.
- Press Stop at any time. Refresh the page if the dialer shows a call that ended long ago.
Caller IDs
Leave the line on Auto: the dialer rotates numbers of the right country, keeps the same number for a lead you have called before, and avoids numbers that are resting or at their daily cap. Mobile numbers are used twice as often as landlines.
Messages you may see
| Message | Meaning | What to do |
|---|---|---|
| No free line on our trunk | the carrier had no channel for the call; the lead is back in the queue | wait a few seconds and dial again |
| Tried at 10:15 — next attempt after 11:15 | attempt cap | move on; the lead becomes dialable later |
| Already tried 3× today | daily attempt cap | tomorrow |
| The carrier could not connect the call | the number was refused (dead, blocked) | the CRM records it as a carrier reject |
| Caller waiting on hold | someone called one of our numbers back and is on hold with music | Take call |
Inbound calls
On Parley, people who call our Telnyx numbers back are answered immediately, hear the hold music, and every agent gets a quiet 'Caller waiting on hold' card for up to 10 minutes. Whoever presses Take call gets them.