These Terms of Service ("Terms") are a binding agreement between WebsiteDev. Solutions GmbH ("we", "us", "TradeCRM") and the business or person that opens an account or uses the TradeCRM service (the "Customer", "you"). By creating a workspace or using the service you accept these Terms. If you use TradeCRM for an organisation, you confirm you are authorised to bind it.
1. The service
TradeCRM is a business software platform: a CRM, dialer/telephony tools, reporting, AI call summaries, screen-sharing and related features, provided over the internet as a subscription. We may improve, add or remove features. The service is provided to help you run a sales/retention desk; it is not financial, legal or investment advice, and we are not a broker, dealer, custodian or party to any transaction between you and your customers.
2. Accounts and security
- You are responsible for your workspace, your users, their credentials and everything done under your account.
- Keep credentials confidential and notify us promptly of any unauthorised use.
- You must give accurate account and billing information and keep it current.
- You are responsible for your users' compliance with these Terms and the Acceptable Use Policy.
3. Your data
As between the parties, you own the data you and your users put into the service (leads, clients, calls, notes — "Customer Data"). You grant us the limited right to host and process it solely to provide the service. Our handling of personal data is described in the Privacy Policy and, where applicable, the Data Processing Addendum, under which we act as your processor.
4. Acceptable use and compliance
You must use the service lawfully and in line with the Acceptable Use Policy, which is incorporated into these Terms. You are solely responsible for complying with all laws that apply to your business — including telecommunications, telemarketing, do-not-call, consent and calling-time rules, consumer-protection, financial-services and data-protection laws in every place you or your customers are located. You must obtain any consents and licences your activity requires. We provide tools; we do not provide legal compliance.
5. Fees and payment
- Paid plans are billed per workspace per month in advance, in USDC on the Polygon network, unless we agree otherwise in writing.
- Your subscription stays active for the period paid; pay again to extend. If a payment is not received, we may suspend the workspace until it is.
- Prices may change; a change applies to your next payment period.
- Crypto payments are final. Fees are non-refundable except where required by law — see the Billing & Refund Policy.
- You are responsible for any taxes on your purchase, and for network (gas) fees on your payments.
6. Intellectual property
TradeCRM, its software, look and feel, and all related IP are and remain ours or our licensors'. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, sublicense, reverse-engineer or create derivative works from the service except as permitted by law.
7. Third-party services
The service integrates third parties you choose to use (for example telephony carriers, number-lookup and email providers, and the Polygon blockchain). Your use of those is subject to their terms, and we are not responsible for them.
8. Warranties and disclaimer
We provide the service with reasonable skill and care. Otherwise the service is provided "as is" and "as available", and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant the service will be uninterrupted, error-free or secure, or that carriers or blockchains will perform.
9. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total aggregate liability arising out of or related to the service will not exceed the fees you paid us in the three (3) months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
10. Indemnity
You will defend and indemnify us against claims, losses and costs arising from your Customer Data, your use of the service, your calls or communications, or your breach of these Terms, the Acceptable Use Policy or applicable law.
11. Suspension and termination
- You may stop using the service at any time; simply do not renew.
- We may suspend or terminate your access for non-payment, a breach of these Terms or the Acceptable Use Policy, legal risk, or misuse that threatens the service or others.
- On termination your right to use the service ends. We may delete Customer Data after a reasonable period; export it before you leave.
12. Changes
We may update these Terms. Material changes will be posted here with a new date and, where practical, notified in-app or by email. Continued use after a change means you accept it.
13. Governing law
These Terms are governed by the substantive laws of Switzerland (excluding its conflict-of-laws rules and the UN CISG). The courts at the operator registered seat (Lyss / Bern, Switzerland) have exclusive jurisdiction, without prejudice to any mandatory consumer rights in your place of residence.
14. Contact
WebsiteDev. Solutions GmbH (CHE-982.726.625), Kreuzackerweg 14, 3250 Lyss, Switzerland. Questions: legal@tradecrm.digital.